Frequently asked questions

Most orders arrive within 12–18 business days from confirmation, depending on the piece and your city. Sourcing timelines vary by product — some items ship from international suppliers before local courier handoff. You will receive updates by email once your order is dispatched.

Yes. Every order ships in plain, unbranded outer packaging. There is no lingerie branding on the box or mailer your courier delivers — only what is needed for handling and address labelling.

We deliver nationwide across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and surrounding areas. Enter your full address at checkout to confirm service to your location.

When tracking is available from our fulfilment partner, we send the details to your order email. If you have not received an update within the expected window, contact us with your order number and we will investigate.

We accept Visa, Mastercard, Apple Pay, and Google Pay through secure payment partners. Your full card number is processed by the gateway — SayFrey does not store it on our servers.

Yes. Checkout runs over encrypted HTTPS connections, and card payments are handled by certified processors. Look for the secure connection indicator in your browser before entering payment details.

Your order is confirmed once payment is successfully processed. You should receive an email confirmation shortly after. If payment fails or is declined, the order is not placed and no charge is completed.

Use our size guide to measure underbust and bust, then match to the size chart on each product page. Fit can vary slightly between lace sets and structured bras — if you are between sizes, contact us before ordering and we will advise based on the specific piece.

We photograph pieces in consistent lighting and describe fabric and colour in product details. Screen settings and manufacturing batches can cause minor variation. If colour accuracy is critical, note your concern in a pre-order message and we will do our best to help.

Yes. Every listing uses photography of the actual piece or supplier-provided imagery we have reviewed. We do not use generic stock photos for individual SKU pages.

Returns are accepted on unworn, unwashed items with original tags and packaging intact. Opened hygiene-sealed products and worn pieces cannot be returned. Contact us within 7 days of delivery to request a return authorisation. Full details are in our refund policy.

Email support@sayfrey.com or use our contact form with your order number, the item you wish to return, and the reason. Once approved, refunds are processed to your original payment method within 7–14 business days after we receive and inspect the return.

Contact us within 48 hours of delivery with photos of the item and outer packaging. We will arrange a replacement or full refund at no extra cost when the fault is on our side.

Size exchanges depend on stock availability. Reach out as soon as possible with your order number and preferred size. Unworn return conditions still apply.

Outer packaging is discreet and unbranded. Order confirmations and delivery updates go to the email address you provide. We do not share your purchase details with unrelated third parties.

No. We use your information to process orders, deliver parcels, and respond to support requests. We do not sell personal data to data brokers. See our privacy policy for full details.