Returns & refunds

We accept returns on unworn, unwashed items with all original tags attached and hygiene seals intact where applicable. Items must be returned in their original packaging. For obvious reasons, we cannot accept returns on worn, washed, or altered intimate apparel, opened hygiene-sealed products, or pieces marked final sale at the time of purchase.

Contact us within 7 calendar days of delivery to request a return authorisation. Requests received after this window may be declined. Once approved, follow the return instructions we provide; unauthorised returns may not be processed.

Email support@sayfrey.com, use our contact form, or write to our registered office with:

your order number; the item(s) you wish to return; reason for return; and clear photos if the item is damaged or incorrect. Our team will confirm eligibility and reply with return steps within one to two business days.

Approved refunds are issued to your original payment method within 7–14 business days after we receive and inspect the returned item. Original shipping fees are non-refundable unless the return is due to our error, a defective product, or an incorrect item sent. Bank or card processing times may add additional days before funds appear in your account.

If your order arrives damaged, defective, or not what you ordered, contact us within 48 hours of delivery with photos of the item and outer packaging. We will arrange a replacement or full refund, including shipping, at no extra cost where the fault is ours.

Need a different size? Contact us as soon as possible. Exchanges depend on stock availability — if your size is unavailable, we will offer a refund or alternative piece where appropriate. Unworn return conditions still apply.

Returns are not accepted for: worn or washed items; missing tags or packaging; items returned outside the 7-day window without prior approval; final-sale products; or orders where accurate delivery details were not provided by the customer.

This policy supplements our Terms of Service. Data handling for return requests is described in our Privacy Policy.