Privacy Policy

This Privacy Policy applies to visitors and customers of SayFrey at sayfrey.com. It covers data collected when you browse, create a cart, place an order, subscribe to updates, or contact our support team. By using the site, you acknowledge this policy.

Depending on how you use the site, we may process:

Order & delivery details — name, phone number, email address, shipping address, items purchased, and order history.

Payment confirmation — transaction status and partial payment metadata from our payment processor. Full card numbers are not stored on SayFrey servers.

Support communications — messages you send via email, our contact form, or phone, including any photos you attach for returns or damage claims.

Technical data — IP address, browser type, device information, and pages visited, collected through essential site functionality and, where permitted, analytics tools.

We use personal data to:

process and deliver orders; send confirmation and tracking updates; respond to sizing, returns, and general enquiries; prevent fraud and secure the checkout; improve site performance and product selection; and, only where you have opted in, send promotional emails about new arrivals or offers.

We do not sell your personal information to data brokers or unrelated third parties.

Essential cookies keep your shopping cart and checkout session working. Optional analytics cookies, where used, help us understand which pages are useful and which need improvement — they do not identify you by name. You can block or delete cookies through your browser settings; some site features may not function correctly if essential cookies are disabled.

We share data only with processors who help us operate the business: payment gateways, email delivery, hosting, and courier partners fulfilling deliveries. These providers are required to handle data securely and only for the purposes we specify. We may disclose information if required by law or to protect the rights and safety of SayFrey, our customers, or others.

Order records are retained for as long as needed to meet accounting, tax, and customer service obligations under applicable law. We apply access controls, encrypted connections (HTTPS), and processor-level security for payments. No online system is completely immune from risk; please use a strong, unique password for any account features and contact us promptly if you suspect unauthorised access.

You may request access to, correction of, or deletion of personal data we hold about you, subject to legal retention requirements. To exercise these rights, email support@sayfrey.com with enough detail for us to locate your order or enquiry. We aim to respond within 30 days.

Privacy questions or data requests: support@sayfrey.com or our contact page.